Privacy Policy

Introduction & Scope

Heroes Real Estate (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 (PDPL) and other applicable Egyptian laws.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using Heroes Real Estate's website and services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Information

Heroes Real Estate is the data controller responsible for your personal data. If you have any questions about our privacy practices or wish to exercise your rights, please contact us using the information above.

What Personal Data We Collect

We collect personal data that you voluntarily provide to us, as well as data collected automatically when you interact with our website and services. The types of personal data we collect include:

We do not intentionally collect sensitive personal data (such as health, biometric, or racial information) unless specifically required for service delivery and with your explicit consent.

Legal Basis for Processing

Under the Egyptian Personal Data Protection Law No. 151 of 2020, we process your personal data based on the following legal grounds:

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• •Responding to Inquiries: To answer your questions and provide information about our properties and services.
• •Service Delivery: To process and fulfill your requests for real estate services, consultations, and property viewings.
• •Communication: To send you updates, newsletters, marketing materials (with your consent), and notifications about services you may be interested in.
• •Website Improvement: To analyze how users interact with our website and services to enhance user experience and functionality.
• •Security & Fraud Prevention: To protect against fraudulent activities, unauthorized access, and security threats.
• •Legal Compliance: To comply with applicable Egyptian laws, regulations, and lawful government requests.
• •Business Analytics: To understand market trends, customer preferences, and optimize our marketing efforts.

Data Sharing & Third Parties

We respect your privacy and do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

Any third parties who receive your data are required to comply with applicable Egyptian data protection laws and maintain appropriate security standards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Specifically:

• •Contact & Inquiry Data: Retained for the duration of our business relationship and for a reasonable period thereafter (typically 3 years) to respond to follow-up inquiries or for legal/tax purposes.
• •Communication Records: Kept as long as necessary to provide services and for legal documentation purposes.
• •Technical & Analytical Data: Retained for website improvement purposes for up to 12 months, then aggregated or deleted.

Upon your request, we will delete or anonymize your personal data, except where retention is required by law. You may request deletion of your data at any time by contacting us.

Your Rights Under Egyptian Law

Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@heroesrealestate.homes or +20 101 199 7311 with your request. We will respond to your request within 30 days or as required by law.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Here's how we use them:

No Third-Party Tracking: We do not use third-party cookies for tracking or advertising purposes. We respect your privacy and do not engage in invasive tracking practices.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may affect website functionality.

Data Security Measures

We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• •Encryption of data in transit and at rest using industry-standard protocols (HTTPS/TLS).
• •Secure data storage with access controls and authentication mechanisms.
• •Regular security audits and vulnerability assessments.
• •Employee training on data protection and privacy practices.
• •Incident response procedures to address any data breaches promptly.
• •Restricted access to personal data to authorized personnel only.

While we implement robust security measures, no method of electronic data transmission is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

International Data Transfers

Heroes Real Estate is based in Egypt, and your personal data is primarily stored and processed in Egypt in compliance with Egyptian data protection laws. Any international transfers of personal data will:

• •Only occur where necessary for service delivery or with your explicit consent.
• •Comply with applicable provisions of the Egyptian Personal Data Protection Law No. 151 of 2020.
• •Include appropriate safeguards such as contractual agreements ensuring equivalent data protection standards.

By using our services, you consent to the transfer of your personal data to Egypt and its processing in accordance with this Privacy Policy.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such data promptly. If you believe we have collected information from a child, please contact us immediately at info@heroesrealestate.homes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page. In some cases, we may provide additional notice (such as via email or prominent notice on our website). Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us & Exercise Your Rights

If you have questions about this Privacy Policy, wish to exercise your rights under Egyptian data protection law, or need to report a privacy concern, please contact us using the following information:

We will respond to your requests and inquiries within 30 days or as required by Egyptian data protection laws. If you are not satisfied with our response, you may lodge a complaint with the Egyptian Personal Data Protection Authority.